FAQs | Steel Shop
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Frequently Asked Questions

If you have any questions beyond what's covered here, please feel free to reach out to our dedicated customer support team.
We're here to assist you!

Currently The Steel Shop Online sells lengths of mild steel products. All of the products available are listed under the products section of the website. The Steel Shop Online also offers galvanised handrailing and tread products including standards and clamps.
All orders can be placed on the website. Please select you required product and pick which size you need. You can then add in cut lengths and quantities before adding to your basket.
Cutting and processing usually takes 1-2 days, with our next day courier service we say you will usually receive your goods in 3-4 working days.
The product sizes on the website are what we carry. If your required size is not shown on the sizing matrix then we cannot offer. You can specify exact cutting lengths of all products up to 3m.
All products have a set price list which can be found and calculated when they are added to your basket.

The Steel Shop Online has a returns policy. Please find it on our Returns page

The Steel Shop Online has a strict offloading policy. Please read through this before ordering anything. You can find this here;
The Steel Shop Online has partnered with FedEx to deliver your orders. You will receive an order confirmation from us, followed by shipping notifications direct from FedEx once the order has been collected.
If you have any issues or need to get in touch then please fill out the customer support form and one of the team will endeavour to get back to you within 24 hours.

We Hope These FAQs Have Been Helpful

If you have any additional enquiries or require further assistance, please don't hesitate to contact us. Your satisfaction is our priority, and we are here to serve you.